Fair & Transparent Refunds
Refund Policy
Clear guidelines on eligibility and processing
Our commitment
We aim to deliver reliable, high-quality trading tools. If something doesn’t meet expectations, we review refund requests fairly and transparently.
Refund process
- Contact support with your account and payment reference
- Briefly explain the reason for the refund request
- Our team reviews the request within 48 hours
- If approved, refunds are processed within 5–7 business days
Eligibility criteria
- Requests must be submitted within 14 days of purchase
- Service issues should be clearly described
- Partially used subscriptions may qualify for partial refunds
Refunds are evaluated case-by-case and are not guaranteed.
Please contact support with your payment details and reason for the request. We respond promptly and keep you informed throughout the review.